Business Process Outsourcing
Business Process Outsourcing
Elton's BPO leverages global delivery centers to deliver predictable and flexible business process management services. A key aspect of our service delivery is the successful migration or transition of business processes from the client's locations to our delivery centers
Most organizations are focused on reducing operational costs to improve profitability, but why stop there. Business Process Outsourcing (BPO) can help you reduce costs while simultaneously driving innovation and delivering value to meet and exceed customer expectations and satisfaction.
Our BPO service can keep you on top of important trends, such as understanding consumer behaviour through their use of social media and mobile devices. We can also help you tackle challenges specific to your business, such as better management of processes that are affected by seasonal fluctuations in demand. We employ a flexible business model that enables you to scale operations, providing time to market advantages, cost optimization and enhanced customer service.
Our BPO services are designed to address your most urgent business challenges and maximize ROI from your organization's business processes. Through business process expertise, technology re-engineering, and process optimization.
Practice
Industry-leading Quality: Our customer lifecycle management services follow the Quality Process Optimization designed by COPC, Inc., which drives improvements in CSAT, Sales, Cost, and Compliance. This leverages the value of the contact centre, and ensures your engagement is delivered with consistent high quality across all of our global locations.
Global Delivery Model: With a presence in 9 countries, Elton provides options for onshore, near-shore, and offshore locations that make sense to our clients. Our motto of "Citizens Serving Citizens" ensures a truly exceptional customer experience.
Operational Excellence: Elton has been consistently recognized as one of the top outsourcing service providers. Many of the world’s leading brands trust Elton with their customers and their brand equity.
Deep Domain Expertise: Elton can handle more than a billion transactions per year for its clients in Banking, Healthcare, Travel & Hospitality, Telecom, Energy & Utilities, Retail, Technology, Manufacturing, Insurance, and Consumer Goods. We work with market leaders in each of these industries and have built a reputation that has propelled us consistently up in global industry rankings.
Certifications: Elton has acquired SSAE 16 as well as PCI certification. Few BPO providers have made the investment to be certified in these areas. Our certification indicates a stringent enforcement of high quality standards.
Enabling Technology: Elton believes in using industry standard tools as well as custom innovations for the optimum client experience. We use Avaya and Verint, and have developed custom diallers for all our centers. Our use of Verint provides for enterprise workforce optimization and security intelligence. We have deep domain knowledge in unified communications (IP telephony, IP contact centers), network infrastructure (LAN, WAN, Metro Ethernet Networks, Multi-Protocol Label Switching/Backbone IP Networks), business applications and consulting (IVR/speech/CTI, contact centre analytics) and information security practice (IT governance, risk and regulatory compliance). We are the only outsourcer with the ability to enable the entire range of unified communications for our clients.
Entrepreneurial Culture: What makes Elton truly unique is our entrepreneurial spirit. All the company’s top leaders have been successful entrepreneurs in their own right. Their companies were acquired by Elton and they have stayed and grown with the company. Our executives know how to run a successful business. We ensure that even as we grow, an entrepreneurial spirit pervades the organization which gives us a can-do, flexible, customer-first attitude. This helps Elton deliver a better client experience.
